Frequently Asked Questions

Here are the answers to some frequently asked questions. If you have additional questions that aren't covered here call us at (901) 274-1444 Monday through Friday from 7:30 to 5:30 or Saturdays from 8:30 to Noon.

1. What are the Hospital hours?

   Our hospital is open Monday to Friday from 7:30am to 5:30pm. On Saturdays we are open from 8:30am until noon. The clinic is closed on Sunday. Feel free to drop your pets off in the morning before work.  If you are looking to schedule an appointment with the doctor the earliest appointments available are 8:30am.

2. Do I need to have an appointment?

    No.  Although making an appointment makes it easier for us and for you, if you forget to make an appointment you may still come in.  Keep in mind, however, that you may experience a longer than normal wait time - as emergencies and appointments will be seen ahead of walk-ins.

3. What forms of payment do you accept?

     Cash, Check, Mastercard, Visa, Discover, American Express, and Care Credit.

4. Can I make payments?

    Payment is required at the time of service. If you need to make payments you can apply for Care Credit online at www.carecredit.com.

5. At what age can I have my pet spayed or neutered?

   Spaying or neutering can be done at approximately 5 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also a pre-anesthetic blood screen and IV catheter is recommended prior to undergoing anesthesia and surgery. These are at an additional cost.

6.  What is the pre-anesthetic blood screening?

   This is a blood test that is run here in the clinic prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.  Because the anethesia we use filters through the liver and the kidneys we run the test to make sure they are functioning properly for the safety of your pet.

7. How long do the sutures stay in after my pet's surgery?

   Procedures involving sutures require them to be removed in 10 days following the surgery.  There is no need to make an appointment for suture removal and there is no cost.

8.  Is it a good idea to let my pet have at least one litter?

    No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having you pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.

9.  Do you board pets?

   Yes, we have boarding spaces available for both dogs and cats. We have large runs available for large dogs or if you would like your pets to board together.  Pricing for boarding is determined by the weight of the pet and we charge per night. For pets that are boarding together, we charge full price for one and half price for any additional pets. Your pet must also be current on all vaccinations. If you are a new client please provide us with proper records of current vaccines.  Call today to make a reservation and one of our receptionist will be glad to assist you.

10.  What are your kennels like?

   Our dog kennels are all indoor. The dogs are walked 3 times daily while they are boarding. The cat boarders are housed in a separate area away from the dogs. We supply bedding and food for your pets so there is no need to bring things from home.  If you wish to bring other items with you the hospital does not take responsibility of things that are lost or damaged.  We do have new outside runs that allows your pet to enjoy the fresh air for a few hours a day but we do not let your pets board outside overnight.